Frequently Asked Questions.

Where do we meet 

We meet up at an easy to find location, close to the State library of Victoria on Swanston St, or if you are staying in the CBD I can pick you up from there. Once your photo tour has been paid and confirmed, exact meeting location details will be sent to you.

What to bring

Your camera

Fully charged extra batteries

Spare flash cards

No need to bring a tripod

Weather

Good photos don't rely on blue skies, tours will operate in most weather conditions, only in extreme and dangerous conditions will tours be cancelled.

Disabled access

Generally the tour is ok for disable participants, contact me for further information.

Gift Certificates

Gift certificates can be purchased for private tours only and are valid for six months from date of purchase, upon booking you will receive a confirmation email shortly followed by another containing a pdf Gift Certificate with unique booking code. Use this code when booking your tour. 

Booking and Confirmation

It is important to provide the following with your booking: 

Most frequently used email address & Mobile phone number

Confirmation of your booking will be sent out on completion of your booking. You will be alerted of any cancellations or changes via mobile phone.

If you haven’t received a confirmation email within one day:

Check your Spam Folder - your email server may have accidentally marked the email as spam and removed it from your inbox

If in any doubt email jaime@jaimemurcia.com

If you believe you have provided incorrect details in your booking, email jaime@jaimemurcia.com
You may be ineligible for a refund if you miss a tour due to the following reasons:

Not checking your email or phone notices

Providing incorrect details in your booking

Click here for information on refunds and cancellations